Frequently Asked Questions
|How long will it take to get my order?
CinDWood Looms purchased either on our website or Amazon are shipped via the US Postal Service (USPS - Domestic). We generally ship out paid orders within 7-10 business days. You have the choice of shipment. Orders that have a packaged weight under 1 lb can be shipped standard or priority. Orders over 1 lb ship 2-3 day priority mail with confirmation of delivery added for tracking purposes. You may request insurance coverage if you wish for an extra $2.50. Orders over $75 will automatically have insurance as part of the shipping cost.
Pre-Orders: Opportunities to pre-order looms new to our inventory will include a “deliver by” date (generally 4-6 weeks before the loom becomes available on our website).
|Do you ship internationally?
Yes, we ship internationally!! When you indicate your country in the shipping cart, you will see the shipping options and amount. We can ship First Class International for packages less than 4 lbs but this will take longer to arrive (3-4 weeks). We also ship Priority International which takes about 7-10 days. UPS Ground (Canada & Mexico) and UPS World Wide Saver are also shipping options that are now available. Please note: Your shipping charge does not include any custom charges and we are not responsible for customs charges that your country charges once your shipment arrives. We have no way of knowing how much or if this will happen. Every country has different customs regulations and those are not figured into the price of your order. Due to new VAT taxes we are not able to ship to countries in the EU or UK because we are a small business and are not able to register in each of these companies and submit their duties and taxes. Orders over $300 may be made through email to EU and UK Countries these orders are charged duties and taxes when they arrive in country.
|When are you available to be contacted by phone or email?
We are small, family-owned company handling everything from loom cutting and assembly to boxing and shipping. We accept calls at (801) 477-6355 M-F 8AM-5PM Mountain Standard Time and check emails daily at email@example.com. If you cannot reach us please leave a message and we will respond as soon as possible.
|What color pegs are your looms available in?
Tan pegs with a black starter peg comes standard but we also make looms with tan, purple, winter blue,and pink regular size pegs (with a tan starter). In the fine gauge pegs we have tan, pink, purple, and winter blue.
|What are your looms made of?
Our looms are made of medium-density fiberboard commonly known as MDF board which is made from wood dust glued and pressed into usable sheets . The same glue is used in making MDF board and plywood. We use a high quality MDF board made to industry standard which is cut, drilled, and sanded to achieve a smooth, natural surface. MDF board is used all over the world to make furniture and other wood based products. Our pegs are made of nylon and hand glued into each loom using industry standard wood glue. Each loom also includes a metal upholstery tack to help control yarn tautness.
|Can you do any other stitch than the e-wrap on the hat looms?
Yes! There are literally hundreds of types of stitches and variations possible. Check out our Video Tutorials under the Patterns & Tutorials tab or our YouTube channel, where we have links to all kinds of patterns and stitches.
|What sizes of your looms are similar to the Knifty Knitter 4 piece set?
The KK set is a good starting kit because of its price, but it is limited to the 4 sizes, and few use the largest yellow one for it is too big for most heads. If you have mastered the KK set, check out the other sizes that I offer as well as the looms with the pegs closer together in the 1/2" and 7/16" gauges which allows the usage of finer yarns and make a tighter weave. 1 strand of worsted weight or #3 yarn works well on the 7/16" gauge.
|What is the difference between the Oval/panel wedge and the Universal S-Loom Wedge?
The Oval/Panel wedge comes with the universal hat and scarf loom, the 24″ oval/panel afghan loom and the 36″ oval/panel afghan loom. This wedge will fit in the groove of all oval panel looms to create a smaller circle for making smaller hats, slippers, etc.. You must purchase it separately if you want to use it in the 6″ 9″ or 12″ hat/scarf combo looms (which are also oval/panel shape).The Universal S-Loom wedge fits into the groove of our universal looms to make a complete circle of any size so you can make hats, slippers, etc… IT IS A DIFFERENT SIZE THAN THE OVAL/PANEL WEDGE – and the peg groove is on a different side.
|What size afghan can I make on the Universal S looms and which accessories does it come with?
The 48 inch Universal (if done with the ewrap) will make up to a 96 inch panel that tightens up to about 70 inches when off the loom. If you are doing the double weave on it you will knit 48 inches of pegs but it stretches out to about 60 inches off the loom using 2 strands of worsted yarn. The 60 inch Universal will make an even bigger afghan using either weave. It will make up to a queen size afghan about 75-80 inches wide when stretched out off the loom in the double weave and you can knit up to 120 inches of pegs in the e wrap and it will tighten up to about 90 inches. Each loom comes with a knitting tool and aide and a center wedge with a peg in case you want to make a tube on the loom.
|What if I want a custom loom made?
Custom Loom Policy: There is a $10-$20 programming fee to create a custom loom not all custom requests will be granted.
The fee we charge for a custom loom is a fee paid to the programmers for their time to adapt a design of one of our current designs into a different length or peg number that we do not currently have available for sale, and a customer is interested in having right away for projects that they want to make.
The fee does not give ownership of the adapted design to the client making the request to the loom made. The fee only pays for the programmers time to program it . We own the design work done by our programmers.
If at a future time, after creating a custom loom, we have more clients ask for a similar type of adaptation for a loom, then we may consider taking that customized loom and putting it into the mainstream inventory of offered looms.
Clients requesting custom looms must understand that all rights to the said custom loom belong to CinDWood Crafts and can be sold to any future customers if we choose to market them.
What is CinDWood Crafts Copyright Policy for ePatterns?
All patterns submitted by designers must be their own creative work. Any accusations of copyright infringement will be reviewed on a case by case basis with the pattern in question being reviewed against the disputed pattern. We will compare both patterns to see if copyright violation has occurred according to current copyright laws that we have been able to access.
We have found that a pattern created a specific way with a specific order of stitches can be copyrighted but an idea of a type of garment can not be.
“Using ideas, information, techniques and methods Copyright does not protect ideas or information. Nor does it protect styles or techniques or methods. Copyright protects the way in which an idea or concept is expressed – for example, as a drawing, or a piece of writing. Therefore, if you are simply using someone else’s idea, information, technique or method to create a garment, you will not be infringing copyright. For example, the original idea of making a swimming costume in two pieces was not protected, but it is likely that the first bikini and the pattern for that bikini were protected as artistic works. Also, while a particular pattern for flared pants may be protected, the general idea of pants being flared is not."